Cancellation Policy

Understand our cancellation terms and refund process

Important Notice

Please read our cancellation policy carefully before booking. Cancellation charges vary based on the timing of cancellation and type of booking.

Cancellation Timeline

24+ Hours Before Trip

Cancellation Charge: No charges

Full refund of any advance payment made. No questions asked cancellation.

12-24 Hours Before Trip

Cancellation Charge: 25% of total fare

75% refund of advance payment. Charges apply due to vehicle allocation and driver assignment.

6-12 Hours Before Trip

Cancellation Charge: 50% of total fare

50% refund of advance payment. Higher charges due to limited time for reassignment.

Less than 6 Hours Before Trip

Cancellation Charge: 100% of total fare

No refund available. Vehicle and driver are already committed to your trip.

Modification Policy

Date & Time Changes

  • 24+ hours before: Free modification (subject to availability)
  • 12-24 hours before: ₹200 modification fee
  • 6-12 hours before: ₹500 modification fee
  • Less than 6 hours: Modification not allowed

Route Changes

  • Minor route changes: No additional charges
  • Major route changes: Fare difference applies
  • Distance increase: Additional charges as per rate card
  • Distance decrease: Refund of fare difference

Vehicle Type Changes

  • Upgrade: Pay fare difference
  • Downgrade: Refund fare difference (if available)
  • Subject to vehicle availability
  • Changes allowed up to 12 hours before trip

Special Circumstances

Weather Conditions

In case of severe weather conditions that make travel unsafe:

  • Full refund if trip is cancelled by us
  • Free rescheduling to next available date
  • No cancellation charges apply

Medical Emergency

For genuine medical emergencies with proper documentation:

  • Reduced cancellation charges (case-by-case basis)
  • Free rescheduling option available
  • Medical certificate required

Vehicle Breakdown

If our vehicle breaks down or we cannot provide service:

  • Full refund of all payments
  • Alternative vehicle arrangement if possible
  • Compensation for any inconvenience caused

Refund Process

Processing Time

  • UPI/Digital payments: 2-3 business days
  • Bank transfers: 5-7 business days
  • Cash payments: Immediate refund

Refund Method

  • Same method as original payment
  • Bank account transfer if needed
  • Cash refund for cash payments

Note: Refunds are processed after deducting applicable cancellation charges. You will receive a confirmation SMS/email once the refund is initiated.

Need to Cancel or Modify?

Contact us immediately to cancel or modify your booking. Our support team is available 24/7 to assist you with the cancellation process.

Call: +91 90157 00304Email Us