Privacy Policy

1. Personal Information

We collect personal information that you voluntarily provide when using our services:

• Name, email address, and phone number
• Pickup and drop-off locations
• Travel dates and preferences
• Payment information (processed securely through third-party providers)
• Emergency contact details
• Special requirements or requests

2. Automatically Collected Information

We may automatically collect certain information when you use our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Location data (with your permission)

3. Communication Records

• Phone call recordings for quality assurance
• Email correspondence
• Chat messages and support tickets
• Feedback and reviews

4. Service Provision

• Process and manage your bookings
• Communicate with you about your trips
• Provide customer support and assistance
• Send booking confirmations and updates
• Coordinate with drivers and vehicles

5. Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and offerings
• Conduct market research and surveys
• Monitor and improve website performance

6. Legal and Safety

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized activities
• Ensure passenger and driver safety
• Resolve disputes and enforce our terms

7. When We Share Information

We may share your information in the following circumstances:

• Service Providers: With drivers and vehicle operators to fulfill your booking
• Payment Processors: With secure payment gateways to process transactions
• Legal Requirements: When required by law or to protect our rights
• Emergency Situations: To protect safety in emergency circumstances
• Business Transfers: In case of merger, acquisition, or sale of assets

8. What We Don't Share

• We do not sell your personal information to third parties
• We do not share your information for marketing purposes without consent
• We do not provide your data to competitors or unrelated businesses
• We limit access to your information on a need-to-know basis

9. Security Measures

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring
• Staff training on data protection practices

10. Data Retention

• We retain your information only as long as necessary
• Booking records are kept for legal and tax purposes
• Inactive accounts may be deleted after reasonable notice
• You can request deletion of your personal information

11. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain uses of your information
• Withdrawal: Withdraw consent for data processing

12. How to Exercise Your Rights

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

13. Use of Cookies

• We use cookies to improve your browsing experience
• Essential cookies for website functionality
• Analytics cookies to understand usage patterns
• You can control cookie settings in your browser

14. Policy Updates

• We may update this Privacy Policy from time to time
• Changes will be posted on our website with the updated date
• Significant changes will be communicated via email
• Continued use of our services constitutes acceptance of updates

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: